Information We Collect

Russell Bromley may collect information you provide directly, information related to your orders, and information collected automatically when you use our website.

• Contact details, such as your name, email address, billing details, and delivery information.
• Order details, including products purchased, order history, transaction records, and customer support messages.
• Account information, if you create or use an account on our website.
• Website usage information, such as pages viewed, browsing activity, device details, and general analytics data.
• Email marketing preferences, including whether you subscribe to receive promotional emails.

How We Use Your Information

We use customer information to operate our store, process purchases, provide support, improve the shopping experience, and communicate with customers.

• To process and manage orders, payments, confirmations, and customer service requests.
• To provide order-related updates and respond to questions about products, orders, shipping, returns, or exchanges.
• To improve our website, product presentation, customer experience, and store performance.
• To help detect, prevent, or address fraud, unauthorized activity, and security issues.
• To send email marketing messages when you have subscribed or otherwise provided permission to receive them.

Order Processing

When you place an order with Russell Bromley, we use the information you provide to review your order, process payment, prepare order records, provide customer support, and communicate with you about your purchase.

We may also use order information to help resolve delivery questions, return or exchange requests, damaged or incorrect item concerns, and other post-purchase support needs.

Payment Information

Russell Bromley accepts payments through PayPal, Stripe, and credit card payment options. Payment details are processed by the selected payment processor and are used to complete your transaction securely.

We do not use this policy to claim that we store full credit card numbers. Payment processors may collect and process payment information according to their own privacy and security practices.

Cookies and Analytics

Russell Bromley uses cookies and analytics tracking to support website functionality, understand browsing activity, improve site performance, and help provide a smoother shopping experience.

• Cookies may help remember preferences, support cart functionality, and keep the website working properly.
• Analytics information may help us understand which pages are visited and how customers interact with the website.
• You may be able to manage or disable cookies through your browser settings, but some website features may not work properly without them.

Email Marketing

If you subscribe to Russell Bromley email marketing, we may use your email address to send promotional messages, product updates, store news, or other marketing communications.

You can unsubscribe from marketing emails by using the unsubscribe link included in our messages or by contacting us at support@russellandbromleylondon.com.

Service Providers

We may share necessary information with service providers that help Russell Bromley operate the website, process orders, complete payments, provide customer support, manage email communications, support analytics, or perform other store-related services.

These service providers are given access only to information needed to perform their services and are expected to handle customer information responsibly.

Data Security

Russell Bromley uses reasonable measures designed to help protect customer information from unauthorized access, loss, misuse, or alteration. No online system can be guaranteed to be completely secure, but we work to handle customer information carefully.

Data Retention

We retain customer information for as long as needed to provide services, process orders, maintain business records, respond to support requests, meet operational needs, and comply with applicable obligations.

When information is no longer needed, we may delete, anonymize, or securely retain it according to our store practices and applicable requirements.

Customer Privacy Rights

Depending on where you live, you may have rights related to your personal information, such as requesting access, correction, deletion, or restriction of certain information.

To make a privacy-related request, contact Russell Bromley at support@russellandbromleylondon.com. We may need to verify your identity before responding to certain requests.

Children’s Privacy

Russell Bromley does not knowingly collect personal information from children. If you believe a child has provided personal information to us, please contact us so we can review and take appropriate action.

International Users

If you access the Russell Bromley website from outside the location where our store operations or service providers are based, your information may be processed in locations with different data protection rules than those in your region.

Policy Updates

Russell Bromley may update this Privacy Policy from time to time to reflect changes in our website, services, technology, or privacy practices. When updates are made, the “Last updated” date near the top of this page will be revised.

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