Return Policy
At Russell Bromley, we offer 30 Days Free Returns on eligible purchases. To ensure your return is accepted, you must contact our customer service team before sending anything back. Returns sent without prior contact may not be accepted.
Return Eligibility
Your item is eligible for return if it meets the following:
- The return request is initiated within 30 days of the delivery date.
- The item is unused, unwashed, and in the same condition you received it.
- All original tags and packaging are attached (if applicable).
- You contact customer service first for return instructions and details.
How to Start a Return
To begin a return, please contact our customer service team at support@russellandbromleylondon.com. We will reply with return instructions and the information you need to complete your return.
Important: Please contact customer service before sending any item back. Returns without prior approval and instructions may not be accepted.
Return Shipping Cost
Unless we provide a prepaid return label or specific instructions, return shipping costs are the responsibility of the customer. Contact us for guidance if you have questions about return shipping.
Refund Process
Once your returned item is received and inspected, refunds will be processed within 3–15 days. Refunds are issued to the original payment method used at checkout. You will receive an email confirmation once your refund is processed.
Exchanges
If you wish to exchange an item for a different size or style, please contact us first at support@russellandbromleylondon.com. We will help guide you through the available steps.
Damaged or Incorrect Items
If your order arrives damaged or you received the wrong item, contact us at support@russellandbromleylondon.com with your order number and photos. Our team will assist with the next steps for return or replacement.
Non-Returnable Items
Some items may not be eligible for return unless they are defective. If this applies, we will let you know when you contact customer service.
Final Note
Your satisfaction matters. If you have any questions about our return process, contact us at support@russellandbromleylondon.com, and we’ll be happy to help.
