Shipping Summary

Free Worldwide Shipping

Russell Bromley provides Free Worldwide Shipping. There is no separate shipping rate charged at checkout for standard worldwide delivery.

We ship to available destinations worldwide. If we are unable to ship to a specific destination, our customer service team will contact you using the information provided with your order.

Order Processing Time

Orders are processed within 1–3 days. Processing time includes order review, preparation, and handoff for shipment.

Processing times may vary during high-volume periods, holidays, or when additional order review is needed. If there is an issue with your order details, we may contact you by email.

Estimated Delivery Time

Estimated delivery time is 2–5 days after shipment. Delivery timing may vary depending on destination, local delivery conditions, customs review, weather, carrier delays, or other circumstances outside normal handling.

The estimated delivery window is not a guaranteed delivery date. If your package appears delayed, please contact us so we can review the available information and help with next steps.

Shipping Destinations

Russell Bromley offers worldwide shipping for eligible orders. Please make sure your shipping information is complete and accurate before placing your order.

• Use your full legal name or preferred delivery name.
• Enter the complete street address, apartment, suite, or unit number where applicable.
• Include the correct city, state or region, postal code, and country.
• Use an email address that can receive order and tracking updates.

Shipping Rates

Shipping is free worldwide. Any customs duties, import taxes, brokerage fees, or other government charges are included in our Free Worldwide Shipping service.

Tracking Information

Once your order has shipped, tracking information may take 1–3 days to update. Tracking updates can sometimes appear delayed while the package is being scanned or transferred through the delivery network.

If you have not received tracking information or your tracking has not updated after the expected timeframe, contact us at support@russellandbromleylondon.com.

Wrong or Incomplete Address

Please review your shipping address carefully before submitting your order. Russell Bromley is not responsible for delays caused by incorrect or incomplete shipping details provided at checkout.

If you notice an address mistake, contact us as soon as possible at support@russellandbromleylondon.com. We will do our best to help, but address changes may not be possible once an order has already been processed or shipped.

Customs, Duties, and Taxes

Customs duties, import taxes, brokerage fees, and other government charges are included in our Free Worldwide Shipping service. If these fees apply to your shipment, they will be covered by Russell Bromley.

If you receive a notice requesting payment for customs duties, import taxes, brokerage fees, or other government charges, please contact our customer service team before making any payment.

Lost, Delayed, or Damaged Packages

If your order is delayed, appears lost, arrives damaged, or shows an unusual tracking update, please contact us so we can help review the issue.

• For delayed packages, include your order number and tracking details if available.
• For damaged packages, include clear photos of the package and item condition.
• For missing or lost packages, contact us so we can review the available shipment information.
• For incorrect items, include your order number and photos of the item received.

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